Produce a copy of your invoice or order confirmation email as a proof of purchase.
On receipt of the product, The Svelte Shop will refund the purchased price of the item to the credit card you used at the time of the purchase.
Return Terms & Conditions
The Svelte Shop wants to make sure that our customers are 100% satisfied. All items before being dispatched are thoroughly inspected to ensure high level of quality in the products purchased.
As majority of the products are handmade, small imperfections should not be considered as faults, this is the character of handcrafted design. We do not refund any product that has slight imperfections due to its handcrafted nature.
We do not accept exchanges or returns on sale items, unless deemed faulty.
Products must be returned in its original condition – unworn, unmarked and within the original packaging
Shipping and handling costs are not refundable. You are responsible for the cost of the return shipment of the Product.The refund amount will be processed within 7 days from the day The Svelte Shop receives the product back.
The Svelte Shop accepts exchanges of products in its original condition – unworn, unmarked and within the original packaging.